Collagen123.de takes your privacy very seriously. Therefore, we only process the data we need to (improve) our services and treat the information we collect about you and your use of our services carefully. We never provide your data to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is transparent.
online store software
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MijnDomein is contractually obliged to comply with confidentiality.
We use their services. This party has taken appropriate technical and organizational measures to prevent, as far as possible, the misuse, loss and corruption of your and our data. They do not have access to our mailbox and we keep all our email traffic private.
We use the Mollie platform to (partially) process payments in our webshop. Mollie processes your name, address and residential details and payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All of the above-mentioned measures regarding the protection of your personal data also apply to those parts of Mollie's services where they work with third parties. Mollie does not retain your data for longer than permitted by law.
We use the Klarna platform to (partially) process payments in our webshop. Klarna processes your name, address and residence information and payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.
In case of a deferred payment request (credit facility), information about your personal data and financial situation with credit rating agencies. All of the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of Klarna's services where it engages third parties. Klarna does not retain your data for longer than permitted by law.
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and email address. WebwinkelKeur shares this information with us so that we can associate the review with your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a comment, we will share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to appoint third parties to provide the services we allow to WebwinkelKeur. All of the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of the service where WebwinkelKeur engages third parties.
Shipping and logistics
If you order with us, it's our job to ensure your package is delivered to you. We use PostNL services to carry out deliveries. Therefore, we need to share your name, address and residence information with PostNL. PostNL uses this information solely for the purpose of executing the contract. If PostNL works with subcontractors, PostNL will also provide your data to these parties.
If you order with us, it's our job to ensure your package is delivered to you. We use DHL services to carry out deliveries. Therefore, we need to share your name, address and residence information with DHL. DHL uses this information solely for the purpose of fulfilling the contract. If DHL works with subcontractors, it will also provide your information to these parties.
Invoicing and accounting
EXAMPLE: We use [Provider] services to keep track of our administrative and accounting work. We share your name, address and residence information and details about your order.
This data is used to manage sales invoices. Your personal data is sent and stored protected. [PROVIDER] is committed to confidentiality and will keep your data confidential. [PROVIDER] does not use your personal data for purposes other than those described above.
Foreign Sales Channels
Purpose of data processing
General purpose of processing
We use your data only for the benefit of our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share information with us and we use that information to contact you later – without your request – we will ask for your explicit consent. Your data will not be shared with third parties other than to comply with accounting and other administrative obligations. All of these third parties are bound by confidentiality by agreement between us or by virtue of an oath or legal obligation.
Data collected automatically
The data collected automatically by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In some cases, Collagen123.de may be required by law to share your data in connection with state tax or criminal investigations. In such a case, we will have to share your data, but we will object to this within the possibilities provided by the law.
We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us,
It should also be accepted as a wish to be forgotten. This also means that we do not store your data for longer than two years from the time of the last contact or transaction, unless there is a legal right to do so.
skill base. Due to applicable administrative obligations, we are required to store invoices together with your (personal) data, so we will retain this data for the relevant period. However, employees no longer have access to your customer profile and the documents we create in response to your order.
Under applicable Dutch and European legislation, as a data subject you have certain rights regarding personal data processed by us or on our behalf. Below we explain what rights these are and how you can apply for them. In principle, to prevent misuse, we only send copies and copies of your data to your already known email address. If you wish to receive data to a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, manage anonymised data in case of a forget request. You will receive all notices and copies of data in the machine-readable data format we use on our systems. If you suspect that we are using your personal data incorrectly, you always have the right to lodge a complaint with the Dutch Data Protection Authority.
right to inspection
You have the right at any time to view the data that we process or have processed that relates to or can be traced to your person. You can make a request to this effect to our contact person regarding privacy-related issues. You will then receive a response to your request within 30 days. If your request is accepted, we will send a copy of all data together with an overview of the processors holding this data, indicating under which category we store this data, to the email address known to us.
right to rectification
You always have the right to request the adjustment of data that we process or have processed relating to you or that can be traced to you. You can make a request to this effect to our contact person regarding privacy-related issues. You will then receive a response to your request within 30 days. If your request is accepted, we will send a confirmation that the data has been changed to the email address known to us.
Right to restriction of processing
You have the right at any time to limit the data that we process or process that relates to or can be traced to you. You can make a request to this effect to our contact person regarding privacy-related issues. You will then receive a response to your request within 30 days. If your request is accepted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
right to portability
You always have the right to request that the data we process or process that relates to you or can be traced to you is processed by another party. You can make a request to this effect to our contact person regarding privacy-related issues. You will then receive a response to your request within 30 days. If your request is accepted, we will send copies or copies of all data that we process about you or that has been processed by other processors or third parties to the email address known to us. Most likely, in such a situation we will no longer be able to continue the service, since in this case the secure connection of data files can no longer be guaranteed.
Right to object and other rights
In appropriate cases, you have the right to object to processing of your personal data by or on behalf of Collagen123.de. If you object, we will immediately stop data processing until your objection has been dealt with. If your objection is justified, we will make available to you copies and/or copies of the data we are processing or processing and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that applies to this right. If you believe this to be the case, please contact our contact person for privacy matters.
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